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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 14 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

If you need to return an item, please contact us.

Shipping

We can ship to any address in Australia.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.

Pickup

We are located in Jilliby on the Central Coast New South Wales. If you would like to pickup your order please give us a call and we can organise it with you.

Warranty

Every product sold by us carries a minimum 12 months manufacturers warranty. In addition, when you make any purchase from domesticwatermeters.com.au you are covered by our own 30 day money back guarantee. If you are not completely satisfied with the quality of any item that we have supplied, simply return it for a refund. Please note that items must be unused, in the original packaging and that freight costs are not refundable. Items supplied on special order are not returnable and are non-refundable under any circumstances.